FAQ

If you have questions, you have come to the right place!

  1. How much money was generated by the TOMS® COVID-19 Global Giving Fund?

    We launched the TOMS® COVID-19 Global Giving Fund on April 1st, 2020. For five months (through August 31, 2020) we directed ⅓ of the net profit from every TOMS® product that was sold, globally, to the fund. Meaning, for every $3 we made, we contributed $1 to the TOMS® COVID-19 Global Giving Fund.

    Through the TOMS® COVID-19 Global Giving Fund, our community helped generate $2 million in support of global relief efforts. Over the next few months, we’ll continue to distribute these funds to Partners that remain on the frontlines, delivering supplies, building hygiene stations, and so much more.

  2. Which TOMS® Giving Partners does the Global Giving Fund support?

    Initial funding was distributed to organizations that we’ve partnered with for a number of years. These organizations are Americares, Crisis Text Line, International Medical Corps, Partners in Health, The Mix, and WaterAid. All remaining funds will be distributed to both new and existing Giving Partners that are supporting domestic and global relief efforts.

  3. How are these Partners responding to the COVID-19 crisis?

    Funding has been directed towards mental health support, handwashing, and medical supplies. TOMS® will continue to assess the situation and adjust funding accordingly to provide meaningful support where it is needed most.

  4. Is all Giving money going to the TOMS® COVID-19 Global Giving Fund Partners? What about other Giving Partners that are still in need of support but are not related to COVID-19?

    During this unprecedented time, TOMS® directed all new giving dollars generated from customer purchases towards the COVID-19 Global Giving Fund. As of September 1st, we are returning to a giving model that’s focused on physical safety, mental health, and equal access to opportunity.

  1. Are there changes in customer call center support?

    To protect the safety of our team and our communities, our call center employees are working from home. Our hours of operation have been temporarily reduced to Monday - Friday, 8am - 5pm PT. This may cause a delay in call center responses.

  2. How long will TOMS® retail locations be closed?

    Our TOMS Retail stores are open with your health – and that of our team – as our top priority. Our in-store experience includes hygiene stations, guided social distancing, mandatory face coverings, contactless payment solutions, and rigorous sanitation policies.

  3. Is my package safe from COVID-19?

    Following information from the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperatures is also low. Regardless, we are ensuring the cleanliness of the distribution center where TOMS.com orders are fulfilled. For more information you can visit the .

  4. Will my order delivery (processing/shipping times) be affected by COVID-19?

    Processing times may take a little longer than normal, due to the necessary precautions our team is observing. Although we strive to get your package delivered within our estimated time frames, there may be delays with the selected carrier.

  5. I can’t return my order to the UPS Store due to a lockdown in my city. Will you have an extended return policy?

    To accommodate you during this time, we have temporarily extended our 30-day return policy to 60 days. We will continue to accept unworn, unwashed, and unaltered items purchased directly from TOMS.com. See below for our full return policy.

  6. Can I still order from TOMS.com?

    While our retail stores are closed for the time being, you can still shop with us on TOMS.com.

  1. Where's my stuff?

    Enter your tracking number below to track your package. Tracking information can be found on your shipping confirmation email.

  2. What is your return policy?

    For customers within the contiguous United States, returns are on us. We accept unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received by us within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California. Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return. Please see "How do I return an item?" for further details.

  3. Do you offer exchanges?

    If you would like to make an exchange, and ship your item(s) back to us. Select the store credit refund method if you would like to wait for your return to be processed and credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away. Once we receive your item(s), please allow 7-10 working days for us to process your refund. Due to constantly changing inventory, we cannot guarantee item availability.

  4. How much does shipping and handling cost?

    Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

  5. Can I return products I purchased from a retailer on TOMS.com?

    We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  6. Can I check the remaining balance on my TOMS™ Gift Card?

    Yes! Click below to check your remaining Gift Card balance.

    Check Balance

    Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.

  7. Do you offer price adjustments?

    We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

  8. I am unable to locate my new customer promo code. Can you help?

    Please click through the ad image advertising the new customer offer. You will be directed to our site, where a pop-up window should appear. Enter your email address to unlock your new customer promo code. We recommend you immediately copy & paste your promo code for safekeeping. If you lose your promo code or require further assistance, please contact us.

  1. What forms of payment does TOMS.com accept?

    We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Klarna, TOMS.com Gift Cards and TOMS.com store credit. We do not accept checks or cash at this time. If you pay with a TOMS.com Gift Card or store credit, you can pay the balance of your purchase with a credit card, PayPal, Apple Pay, or Klarna.

    • Visa Card
    • Mastercard Card
    • American Express Card
    • Discover Card
    • PayPal
  2. I received an error message when trying to check out. What does this mean?

    Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

  3. I am having a hard time completing my order. What can I do?

    Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.

  4. How do I redeem my TOMS® Gift Card?

    Redeeming your TOMS® Gift Card is easy! Simply enter the Gift Card Code and Pin Code in the corresponding boxes in the Payment step of checkout, then hit "Apply" before submitting your order. If you do not have a Pin Code, enter the last 4 characters from your Gift Card Code as the Pin. If redeemed properly, you will see the discount reflected in the total at the bottom of your screen. Please see our Terms of Sale for more information on TOMS® Gift Cards.

  5. How do I know if my order was placed successfully?

    After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

  6. When will my order be processed?

    Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.

  7. Can I cancel an order once it has been placed?

    In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.

  8. Do you offer price adjustments?

    We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

  9. Need assistance shopping on our site?

    TOMS.com is committed to accessibility for all. We are working towards meeting all WCAG 2.0 AA standards, but we recognize we are not there yet. Read more about our commitment to accessibility. If you are in need of immediate assistance, please call us at (800) 975-8667.

  10. Do you restock shoes that are sold out?

    Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of our classic styles are frequently restocked. If we do not have the style that interests you, please check with a local retailer to see if they carry that style.

  11. How can I get a gift receipt?

    We do not offer standalone gift receipts at this time, but the slip in your package does not display pricing and can be used as a gift receipt.

  1. What is Klarna?

    Klarna and TOMS have partnered to provide flexible online payment options for TOMS shoppers through Buy now. Pay later. More information is available on .

  2. What is pay in 30 days and how does it work?

    Pay in 30 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. .

  3. Is there a fee to use pay in 30 days?

    There is no fee to use Pay in 30 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee of up to $10.00.

  4. Is there a late fee associated with pay in 30 days?

    Yes. If your invoice isn’t paid by the due date, you’re subject to a late fee up to $10.00 (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

  5. How is my pay in 30 days statement sent?

    You’ll receive an email from Klarna with payment instructions once the order has shipped.

  6. How does pay in 4 interest-free installments work?

    Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). .

  7. I returned my pay in 4 interest-free installments purchase, what happens next?

    Klarna will refund any payments already made back to the original payment method.

  8. I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?

    Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

  9. Is there a late fee for pay in 4 interest-free installments?

    If a payment fails, Klarna may charge a late fee of up to $7 per installment. Klarna will send an email notification if payment fails with instructions to update your payment method before charging the late fee.

  10. Will Klarna’s Buy Now. Pay later. impact my credit score?

    Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at TOMS.

  11. How do I contact Klarna?

    You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. for additional information.

  1. What is your return policy?

    For customers within the contiguous United States, returns are on us. We accept unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received by us within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in Mira Loma, California. Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return. Please see "How do I return an item?" for further details.

  2. What if I am outside the contiguous United States?

    If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you may return unworn, unwashed, and unaltered items. Any such return must be received at our warehouse within 60 days of your order date or it will not be accepted. At this time, we are unable to provide free return shipping to anyone outside the contiguous United States.

    Mail your return to:

    Returns TOMS.com C/O PT Door 74
    11905 Landon Drive
    Mira Loma, CA 91752
    United States
  3. What about my refund?

    If we receive your return within 60 days of your order date, you can choose to receive your refund, minus any original shipping charges, to your original payment method or as a TOMS.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 60 days of your order date. Once we receive your item(s), please allow 7-10 working days for us to process your refund. If you paid with a TOMS.com gift card or TOMS.com store credit, you will receive the money back as TOMS.com store credit. Your TOMS.com store credit will go back into your TOMS.com account. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions. If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary. Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/PayPal statement if you are returning multiple items. Refunds are processed based on applicable item and tax charges. We do not refund original shipping charges.

  4. How do I return an item?

    Unworn, unwashed and unaltered item(s) may be returned, no problem. Follow the steps below and note that we must receive your item(s) in our California warehouse within 60 days of your order date. Items marked as FINAL SALE are not eligible for return.

    Step 1

    With your order number and billing or shipping zip code handy, visit our to begin.

    Step 2

    Follow the instructions to print your free UPS return label. Unfortunately, we can only provide a free return shipping label to those within the contiguous United States. If you’re located in Hawaii, Alaska, Puerto Rico, APO/FPO, or outside the U.S., you must return items at your own cost.

    Step 3

    Package the unworn item(s), including the return form, and bring the package to any authorized UPS location. Once received, please allow us 7-10 working days to process your refund, minus any original shipping charges. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

  5. Do you offer exchanges?

    If you would like to make an exchange, and ship your item(s) back to us. Select the store credit refund method if you would like to wait for your return to be processed and credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away. Once we receive your item(s), please allow 7-10 working days for us to process your refund. Due to constantly changing inventory, we cannot guarantee item availability.

  6. Do you refund original shipping charges?

    Refunds are processed based on applicable item and tax charges. We do not refund any original shipping charges.

  7. How do I return a gift I received?

    We are happy to refund gifts purchased on TOMS.com in the form of a TOMS.com store credit. To start a gift return, please contact us and make sure that you have the original order number and shipping zip code or billing last name ready. If you do not have that information, don’t worry – we can help dig that up for you. Please note that TOMS.com store credit does not expire. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions.

  8. Does TOMS® offer free shipping on returns?

    We provide a free return shipping label if you are within the contiguous United States. Need to return something? . If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label.

  9. Can I return products I purchased from a retailer on TOMS.com?

    We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  10. Can I return products purchased on TOMS.com to a TOMS® store or TOMS® outlet store?

    Products purchased on TOMS.com must be returned via TOMS.com and not to a TOMS® regular store or TOMS® outlet store. If you want to return a product you purchased from a TOMS® regular store or TOMS® outlet store, please contact that store directly for information on their return policy. Locate a TOMS® store or TOMS® outlet store.

  11. If I return my purchase, does TOMS take something it has given away?

    We accept returns within the timeframe noted in our Return Policy. We start planning our Giving with our Giving Partners after the return timeframe passes. This allows us to determine the final sales and move forward with our Giving accurately. Whether it is shoes, a vision center, a safe water system, or an impact grant, once TOMS gives its support to our Giving Partner, it’s final.

  12. What if I lose my TOMS® Gift Card?

    Please treat your TOMS® Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, TOMS® Gift Cards do not expire. Please see our Terms of Sale for more information on TOMS® Gift Cards.

  13. Do TOMS® Gift Cards have any restrictions?

    Yes, our Gift Cards have some restrictions, including:

    • You may not use coupons and other discounts or promotions to purchase Gift Cards;
    • Gift Cards cannot be used to purchase other Gift Cards;
    • Gift Cards are Final Sale and not eligible for return; and
    • Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.

    Please see our Terms of Sale for more information on TOMS® Gift Cards.

  14. What if I lose my TOMS® store credit?

    TOMS® store credit is stored in your account, so you won't lose it! If you have a TOMS® store credit, it will automatically apply towards your next purchase as long as you use the same email address under your account to checkout. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Please see our Terms of Sale for more information on TOMS® Gift Cards.

  15. Can I transfer my TOMS® store credit to someone else?

    Sorry, store credit is non-transferable and is for your use only. Please see our Terms of Sale for more information on TOMS® Gift Cards.

  16. My TOMS® product is defective. What should I do?

    If the TOMS® product(s) you purchased from TOMS.com are damaged or otherwise show material or manufacturing defects, please contact us. If you purchased a TOMS® product from a TOMS® retail store or TOMS® authorized retailer, please contact that store or retail partner directly.

  1. Where's my stuff?

    Enter your tracking number below to track your package. Tracking information can be found on your shipping confirmation email.

  2. Does TOMS® ship to P.O. Boxes or Military APO/FPO addresses?

    Unfortunately, we can only ship to P.O. Boxes with UPS Economy via SurePost. Please note: All orders containing 4 or more items will automatically be upgraded to UPS Standard shipping which does not allow for shipping to P.O. Boxes. However, we do ship to Military APO/FPO addresses.

  3. How much does shipping and handling cost?

    Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering. TOMS® reserves the right to change its shipping policies at any time. The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

    All delivery dates and times are not guaranteed and are estimates provided by the carrier. Please note that orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. If you have a delivery question, you may contact the carrier directly:

  4. When will my order be processed?

    Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.

  5. Does TOMS® ship internationally?

    TOMS.com does not ship orders to international addresses.

    However, if you would like to ship internationally, please visit our international websites:

    Select TOMS® products are also available at official retailers across the world; to find one closest to you, visit our Store Locator.

  1. What size shoes should I order?

    TOMS® Shoes run true to size and are available in medium width only. We recommend ordering the size you normally wear in a casual or dress shoe. If you're typically in-between shoe sizes, we recommend going with the smaller one since TOMS® will stretch slightly as they're broken in.

  2. Will my TOMS® Shoes stretch?

    Your TOMS® Shoes will most likely stretch slightly with use. They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. If you are unsure whether or not they will fit, please try your TOMS® on a carpeted surface to see how they stretch as we do not accept returns on shoes that show any wear or use.

  3. What type of material does TOMS® use for its insoles?

    All styles, with the exception of our core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials. Our core alpargatas include leather insoles made of pig suede. When TOMS® sell shoes within the Middle East market, TOMS® ensures that insoles are utilizing non-pig suede material.

  4. What is Ortholite®?

    Ortholite® is a high-performance, lightweight insole that offers unmatched comfort and eco-friendly elements. That means more comfort for you, and less impact on the planet.

    All OrthoLite® insoles are:

    • Lightweight and high-performance
    • Breathable
    • Durable
    • Odor-resistant
    • Washable
    • Made with recycled and sustainable materials, like recycled rubber and bio-oil derived from castor plants.
  5. How do I determine the length for replacement shoelaces?

    The best way to determine your TOMS® shoelaces size is to measure the length of the shoelaces you are replacing. If you are unable to measure the old shoelaces you want to replace, please refer to the shoelace size chart below. Your correct TOMS® shoelaces length is determined by how many pairs of eyelets (or holes) your shoes have.

    Shoelace Size Chart
    Pair of Holes Length (in) Length (cm)
    4 27" 69cm
    5 36" 91cm
    6-7 45" 114cm
    8 54" 137cm
    9-10 60" 152cm
    10+ 72" 183cm
  6. How do sizes compare between US, UK and EU?

    Mens Shoe Sizing Chart
    in US/CA cm UK EU
    9.4 6 24 5 38
    9.6 6.5 24.5 5.5 38.5
    9.8 7 25 6 39
    10 7.5 25.5 6.5 40
    10.2 8 26 7 40.5
    10.4 8.5 26.5 7.5 41
    10.6 9 27 8 42
    10.8 9.5 27.5 8.5 42.5
    11 10 28 9 43
    11.2 10.5 28.5 9.5 43.5
    11.4 11 29 10 44
    11.6 11.5 29.5 10.5 44.5
    11.8 12 30 11 45
    12 13 30.5 12 46
    12.4 14 31.5 13 47.5
    12.6 15 32 14 48.5
    12.8 16 32.5 15 50
    13 17 33 16 51

    Use this chart to convert your foot measurement to your shoe size.

    nbaƱapps Shoe Sizing Chart
    in US/CA cm UK EU
    8.7 5 22 3 35.5
    8.9 5.5 22.5 3.5 36
    9.1 6 23 4 36.5
    9.3 6.5 23.5 4.5 37
    9.4 7 24 5 37.5
    9.6 7.5 24.5 5.5 38
    9.8 8 25 6 38.5
    10 8.5 25.5 6.5 39
    10.2 9 26 7 40
    10.4 9.5 26.5 7.5 41
    10.6 10 27 8 42
    11 11 28 9 42.5
    11.4 12 29 10 43.5

    Use this chart to convert your foot measurement to your shoe size.

    Tiny TOMS® Shoe Sizing Chart
    in US/CA cm UK EU
    3.1 1 8 0.5 16
    3.5 2 9 1.5 17.5
    3.9 3 10 2 18.5
    4.3 4 11 3 19.5
    4.7 5 12 4 21
    5.1 6 13 5 22
    5.5 7 14 6 23.5
    5.9 8 15 7 24.5
    6.3 9 16 8 26
    6.7 10 17 9 27
    6.9 11 17.5 10 28.5

    Use this chart to convert your foot measurement to your shoe size.

    Youth Shoe Sizing Chart
    in US/CA cm UK EU
    7.1 12 18 11 30
    7.3 12.5 18.5 11.5 30.5
    7.5 13 19 12 31
    7.7 13.5 19.5 12.5 31.5
    7.9 1 20 13 32.5
    8.1 1.5 20.5 13.5 33
    8.3 2 21 1 34
    8.5 2.5 21.5 1.5 34.5
    8.7 3 22 2 35
    8.9 3.5 22.5 2.5 35.5
    9.1 4 23 3 36
    9.3 4.5 23.5 3.5 36.5
    9.4 5 24 4 37
    9.6 5.5 24.5 4.5 37.5
    9.8 6 25 5 38

    Use this chart to convert your foot measurement to your shoe size.

  7. How do men's shoe sizes compare to women's?

    When converting to men's shoe sizes from women's, we suggest you go down 1.5 sizes. For example, a US/CA women's shoe size 8.5 is roughly equivalent to a US/CA men's shoe size 7 (equivalent to 9.8 inches, 25 centimeters, UK men's 6, and EU men's 39). Keep in mind that men's shoes run slightly wider than women's shoes.

  8. How do youth shoe sizes compare to women's?

    When converting from women's shoe sizes to youth, we suggest you go down two sizes. For example, a US/CA women's shoe size 5 is roughly equivalent to a US/CA youth's shoe size 3 (equivalent to 8.7 inches, 22 centimeters, UK youth's 2, EU youth's 35). You can reference the youth sizing chart above for centimeter conversions.

  9. I found TOMS® products for sale on an auction website. Are they authentic?

    TOMS® does not sell directly on any auction website. Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.

  10. Is TOMS® partnering with Skechers to make BOBS?

    No, TOMS® is not partnering with Skechers on BOBS or any other product. TOMS® prides itself in responsibly fulfilling the promise of One for One® on the giving side, delivering quality products, and having a passionate and supportive community. We hope to inspire other companies and individuals to incorporate giving in to their businesses, although we encourage them to do so responsibly... and creatively.

  11. How do I care for my TOMS® eyewear?

    Your eyewear comes with a TOMS® Flag lens cloth for cleaning; using it will preserve the quality of the lenses. Hand wash and air-dry the cloth regularly. To avoid damage, do not clean your glasses with paper towels or clothing, which can leave scratches. Avoid using household detergents or soaps. Please store your TOMS® eyewear in its protective case to help minimize accidental mishandling.

  12. My TOMS® shoes/eyewear/bags are defective. What should I do?

    If the TOMS® shoes, eyewear or bags you purchased from a TOMS® website or TOMS® retail store are damaged or otherwise show material or manufacturing defects, please contact Customer Service via telephone or email.

  13. Where does TOMS® manufacture its products?

    TOMS® products are manufactured in various countries. Since 2013, TOMS® has produced over 1/3 of Giving Shoes through local manufacturing. View our suppliers list.

  14. Where is TOMS® eyewear manufactured?

    TOMS® eyewear is manufactured in China and Italy.

  15. How does TOMS® work with its manufacturers to adhere to human rights standards?

    Corporate responsibility is very important to us at TOMS®. To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards. For more information on our comprehensive program, please visit our Corporate Responsibility page.

  1. What does TOMS® give?

    We give shoes and impact grants according to an annual investment plan that reflects the needs of our Giving Partners as well as the causes our community cares most about. More specifically, we invest in partners around the world who are working to create positive change in the following areas: physical safety, mental health, and equality of opportunity.

    After 13 years of creating impact with our Giving Partners, we believe these three areas are vital components of a thriving humanity. They are intrinsically connected, so by supporting one area, it strengthens the others. We know our customer cares about issues related to these areas and that many of our partners are already focused here. Most importantly, we know we can have great impact by giving to these areas.

  2. Does TOMS® still do One for One®?

    TOMS is the proud pioneer of the One for One® model. As an entrepreneurial company, we are also driven to innovate. Giving shoes and impact grants enables us to develop deeper partnerships with the organizations we support, creating a more sustainable form of impact.

    For special collaborations and other select circumstances, we will give One for One®. These products will be very clearly marked so you know exactly how we’re putting the power of your purchase to work.

  3. How does TOMS give?

    For every $3 we make, we give $1 away. In other words, we give one third of our net profits.

    As a for-profit business invested in a better tomorrow, we’re committed to a model that sustains our giving as well as our business. This enables us to develop lasting partnerships with the organizations we support, creating a more sustainable way of giving.

    While we have evolved the way we give, we have not changed our commitment to give with every purchase. We are expanding where and how impact is delivered so that our customer and employee efforts are more connected to positive change on issues that matter in their communities and beyond.

  4. How much does TOMS give?

    We give as much as we can while maintaining a sustainable for-profit business —and we use our best efforts not to let that number dip below 30%. In other words, for every $3 we make, we give $1 away. You can find more details about our latest giving in our impact report (download the full report from our Impact page).

  5. How do you define the issue areas that TOMS is focused on now?

    At TOMS, we believe in a better tomorrow, one where humanity thrives. To us, that means no matter who you are or where you live, you feel physically safe, mentally healthy, and have equal access to opportunities. We define these impact areas as follows:

    • Equality of Opportunity - Ensuring disadvantaged groups have equal access to education, health care, and decent work to empower their own lives and their communities.
    • Physical Safety - Everyone has the right to be free of violence whether it be in their home, school or community.
    • Mental Health - A state of wellbeing in which every individual realizes their potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to contribute to their community.
  6. Where does TOMS give?

    Since 2006, we have worked in over 90 countries. The countries and communities where TOMS® works are assessed annually based on partners’ needs, so it does change from time to time. In 2019, TOMS®’ impact reached 28 countries.

    As a company founded in the US, we are also committed to giving in our own backyard. TOMS® currently works with Giving Partners in at least 20 states annually. Our US Giving Partners provide shoes, sight, and gun violence prevention support.

  7. How many partners does TOMS® work with?

    Since 2006, we have worked with over 205 non-governmental organizations, international humanitarian organizations, and social enterprises. The partners and countries where TOMS® works are assessed annually based on partners’ needs, so it does change from time to time. In 2019, TOMS® worked with 53 partners.

  8. Do you still give shoes?

    We do still give shoes, just not exclusively. We work with local partners around the world who are working to create a thriving humanity specifically through the areas of physical safety, mental health and equal access to opportunities by providing a combination of shoes and impact grants.

  9. What type of shoes do you give?

    There are four silhouettes of TOMS® Giving Shoes. Each silhouette has been designed and developed to meet the needs of the communities our partners are serving. These are the canvas slip-on, the wet-weather slip-on, the school shoe, and the athletic shoe. They have been designed in collaboration with our Giving Partners to address specific climate conditions, activities, and terrain.

  10. Do you still give sight? If so, what kind of sight services do you provide?

    TOMS® does still give sight through impact grants which help our Giving Partners establish vision centers in rural and periurban locations around the world. TOMS® has already helped build 50 of these centers, which restore sight to those in need by providing prescription glasses, medical treatment, and sight-saving surgery. A vision center is a permanent eye care facility which acts as the first point of interface in the community by offering eye care services provided by a skilled eye care worker employed exclusively for the vision center. Vision centers also refer patients to eye hospitals when more complex care is required.

  11. Do you still give safe water? What kind of safe water giving do you do?

    We do still give safe water through our impact grant program. TOMS® helps our giving partners establish and maintain safe water systems. This work improves health, increases economic opportunity, and creates greater access to education. The organizations we continue to support will supply safe water to entire communities for generations to come.

  12. How do you give impact grants?

    TOMS invests in organizations focused on physical safety, mental health, and equal access to opportunities. Our grant investments typically fund single-year projects with defined goals and measurable impact. While every grant is unique, there is a general process we follow.

    • We listen to what our community cares about
    • We partner with a committed non-governmental organization or social enterprise on a clear project with the potential to give back long after the one-time grant.
    • Together, we take action
    • We track and measure success
  13. How do you determine who to partner with?

    Our Giving Team determines the right partners to bring into our network through a thorough process involving an application, deep research, PR reviews and interviews. We’re generally looking to determine if partners have local expertise, sustainable programming, opportunities for integration, tracking capabilities and innovative, impactful solutions.

  14. If I buy something in my local community, does the giving happen in my local community?

    TOMS is committed to giving at least ⅓ of our annual net profits to organizations invested in physical safety, mental health, and equality of opportunity. Your purchase adds to a Giving Fund managed by our very own Giving team so your impact could happen anywhere we give around the world. By using a centralized fund, we believe we are able to have the greatest impact and best address the needs of the communities we serve.

  15. How much of my purchase is given? Is it 30% of the purchase price?

    Impact funds are determined based on annual net profits, not purchase price. Net profits are the product price minus the cost to make and bring the product to market. We give one third of those net profits.

  16. I thought I could choose where my giving goes — what happened to that?

    All purchases give but the ‘Pick Your Style, Pick Your Stand’ program has ended. We’re thankful for all who took part. By participating in the program, our customers shared meaningful insights that have helped to inform our giving strategy.

  17. What happens to the give if I return my TOMS product?

    Because our giving fund is based on annual net profits, returned products do not contribute to the fund overall.

  18. Do you give shoes and/or grants in times of disaster?

    We look to our Giving Partners to let us know when TOMS giving shoes and grants are helpful in disaster response.

  19. How can I stay up to date on TOMS® impact?

    Please visit the impact page for the most up to date information and reporting on our impact efforts. If you have additional questions you can send them to giving@toms.com. We’d love to hear from you!

  1. What is TOMS’ stance on environmental sustainability?

    From day one our mission has been clear: using business to improve lives. While social impact is our main focus, we believe that improving lives also means taking care of the place we all call home. Environmental sustainability is a collective responsibility and we are committed to doing our part.

    We take a holistic approach to sustainability, which means that we extend our ethical and eco-conscious practices throughout our business. We are committed to making choices that benefit our customers, employees and our planet—from the materials and vendors we choose to the steps we take to get each product to you. We’re excited to share our journey with you. Learn more at TOMS.com/environment.

  2. How do you determine if a product is earthwise™?

    Earthwise™ products are rooted in earth-friendly materials and processes — and we don’t use the term “earth-friendly” loosely. In order for a product to be considered earthwise, at least one of its main components must contain an earth-friendly material or process, and at a minimum percentage. View our full framework.

    For questions on what makes a specific product earthwise, you can visit the individual product page for more details. Earthwise products can be found at TOMS.com/featured-shops/earthwise.

  3. Is there still a give associated with earthwise™ products?

    Yes! TOMS is in business to improve lives and all TOMS products give. For every $3 we make we give $1 away and that includes earthwise™. You can learn more about the impact of your purchase at TOMS.com/impact.

  4. What goals do you have to continue to improve in environmental sustainability?

    Our sustainability journey is just that—a journey. And we’re excited to share every step of it along the way, from our current efforts to our future goals. As a starting point, we are committed to:

    • Improving our B Corp score with each re-certification (every 3 years).
    • Expanding earthwise™ by designing more products that use earth-friendly materials and processes.
    • Sourcing 100% sustainable cotton by 2025.
    • Continuing to source 100% of our product packaging from sustainably managed forests and having it comprised of 80%+ recycled materials.
    • Reducing our carbon footprint year over year and sharing our progress.
    • Transparent reporting

    We also partner with best-in-class organizations to evaluate our progress, including:

    • B Corp — We’re proud to have become B Corp certified in 2018. Our B Corp certification recognizes our commitment to the highest standards of social and environmental performance, transparency and accountability.
    • Fair Labor Association (FLA) — Membership with FLA is an advanced recognition of a company's labor compliance program. It helps TOMS make better policies that benefit both the workers and the planet.
    • Leather Working Group (LWG) — LWG certifies leather manufacturing facilities based on environmental performance in areas such as water and energy use, air emissions and waste. Through our partnership with LWG, we source 100% of our leather from gold and silver rated LWG leather manufacturers.
    • Canopy — being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests. See our Sustainable Forest Commitment and full policy.
  5. What is TOMS’ carbon footprint?

    We’re working on measuring our carbon footprint baseline in 2020. We’ll share our results and our plans for improvement in our next annual impact report.

  6. What is TOMS doing to reduce waste in its packaging?

    We are updating our packaging in 2020 to reduce its impact on the environment.

    • Our boxes are made from Forest Stewardship Council (FSC) certified paper. Being committed to encourages us to continue to source all wood-based material we use from sustainably-managed forests.
    • Our product packaging is made with 80%+ recycled material and uses soy-based inks. In our packaging redesign, we are reducing the amount of cardboard in each box and are switching to 100% recycled tissue paper.
    • The TOMS hangtag is made from 100% recycled kraft paper and uses soy-based inks. In our packaging redesign, we are reducing the size of the hangtag by 59%.
    • We are removing the single-use plastic panel on our gift boxes.
  7. How do you determine if a product is labeled earthwise™?

    We don’t use the term “earth-friendly” loosely. In order for a product to be considered earthwise™, at least one of its main components must contain earth-friendly materials, and at a minimum percentage. You can learn more about our earthwise framework at toms.com/environment.

  1. What’s a B corp?

    Certified B Corporations ® (B Corps™) are for-profit companies that use business as a force for good. They also meet the highest verified standards of social and environmental performance, transparency, and accountability. TOMS is proud to join a community of businesses committed to redefining success, and to building a more inclusive and sustainable economy.

  2. When and how did TOMS become B Corp certified?

    TOMS became B Corp certified in 2018. Certified B Corps™ achieve a minimum verified score of 80 points on the B Impact Assessment—a rigorous assessment of a company’s impact on its workers, customers, community, and the environment. This assessment is overseen by B Lab’s ® Independent Standards Advisory Council. Once certified, B Corps™ amend their governing documents so that, by law, the decisions of their boards take into account an impact on employees, customers, society, and the environment.

  3. What was TOMS’ score?

    TOMS became a Certified B Corporation® in 2018, with a total score of 96.3. In 2019, we earned a spot on B Lab’s “Best for the World” list, scoring in the top 10th percentile of all Certified B Corporations® for community impact. The Community portion of the B Impact Assessment evaluates a company’s supplier relations, diversity, and involvement in the local community. It also measures practices and policies around community service and charitable giving, including whether or not a company’s product or service is designed to solve social issues like access to health services, education, economic opportunity or the arts. Along with all other B Corps™, we’ll need to improve our score every three years to maintain our certification. So, as always, we’re looking for opportunities to improve, with the environment being a key focus area. You can see our full score breakdown on the .

  1. At TOMS®, we like to talk to our customers, and we want to make it as easy as possible for you to reach us with all your order-related inquiries.

    Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS. Please use one of the methods at the bottom of this page to reach us now.

  1. How was TOMS® started?

    TOMS® was built on the belief in a better tomorrow. In 2006, our founder Blake Mycoskie pioneered the One for One® model after an inspiring trip to Argentina, where he met children who did not have shoes. Since then, our community has provided shoes, sight, and safe water to more than 96.5 million people around the world.

    Today, our model is evolving. In addition to providing for basic human needs, we’re taking a stand on pressing human issues. And when people wear TOMS®, they’re taking a stand too—for the issues of today, and for a better tomorrow.

  2. Is TOMS® a non-profit organization?

    TOMS® is a for-profit company with giving at its core. In fact, our mission is to use business to improve lives. We work with non-profit organizations (we call them Giving Partners) and social enterprises to create impact, which you help generate through your purchase.

  3. I want a job at TOMS®. How do I apply?

    We're currently looking to fill a variety of positions in our Los Angeles headquarters. Learn more about Jobs at TOMS.

  4. Who is TOMS?

    There is no "Tom." TOMS is actually short for Tomorrow’s Shoes. Because with every purchase, you help build a better tomorrow.

  1. What is the TOMS® Passport Rewards Program?

    The TOMS® Passport Rewards Program (Passport Program) is a free loyalty program that rewards you for shopping at TOMS.com or TOMSSurpriseSale.com. Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS on social media. You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to TOMS.com sales and more. Earn 350 points and get even more exciting benefits, including free shipping for a year.

    You can redeem points for exclusive rewards like TOMS® Canvas Classic shoes and coupon codes.

    Unfortunately at this time, the TOMS® Passport Rewards Program is available only in the U.S.

  2. Do I need a TOMS® account in order to sign up for TOMS® Passport Rewards?

    Yes, all members of TOMS® Passport Rewards Program must also have a valid TOMS.com account. If you do not have an account, sign up now.

  3. Are there different Member levels?

    Yes, there are three (3) levels within the Passport Program: Bronze, Silver and Gold.

  4. What are the benefits of each Member level?

    All members enjoy benefits like coupons, birthday gifts, early access to TOMS.com sales and more. Gold members also get free shipping.

    The Passport Program sends emails about up-coming sales and promotions. If you do not opt in to TOMS® emails, you will not receive these notifications. There is an email sign-up at the bottom of every page on TOMS.com.

    Visual person? We understand. Check out the chart below for a breakdown of membership benefits.

    In the TOMS® Passport Rewards program,
    there are three levels of membership.

    TOMS passport rewards tier benefits
    Benefits Bronze
    0-124 pts
    Silver
    125-349 pts
    Gold
    350+ pts
    Earn points faster 1x 1.25x
    25% Faster
    1.5x
    50% Faster
    Redeem points for gear, discounts & perks Included in bronze tier Included in silver tier Included in gold tier
    Early access to sales & exclusives Included in bronze tier Included in silver tier Included in gold tier
    Birthday gift Included in bronze tier Included in silver tier Included in gold tier
    Exclusive sweepstakes Included in bronze tier Included in silver tier Included in gold tier
    New tier welcome gift Included in bronze tier Included in silver tier Included in gold tier
    Unlock more rewards options Not included in bronze tier Included in silver tier Included in gold tier
    Free standard shipping * See the paragraph below for disclaimer. Not included in bronze tier Not included in silver tier Included in gold tier

    *FREE SHIPPING DISCLAIMER: Free shipping valid only for Gold members in the TOMS® Passport Rewards program for one year. Offer does not apply to gift cards. This offer is only valid on orders shipped to the continental United States with UPS Economy via SurePost only to one shipping address. Choosing any shipping method other than UPS Economy via SurePost may result in normal shipping and handling charges. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary. You must be logged in to your TOMS® Passport Rewards account; offer will automatically be reflected in your shopping bag. Offer not valid on previously purchased merchandise. TOMS® Shoes, LLC reserves the right to extend, modify, or discontinue this offer at any time.

    Return to Passport rewards tier benefits breakdown, free shipping section.

  5. How do I move from one level to the next?

    When you sign up for the Passport Program, you’re automatically Bronze status. If you earn 125 points during the 12-month period after you enroll, you will move up to Silver status. If you earn 350 points during the 12-month period after you enroll, you will move up to Gold status. However, if you have not earned 350 points within that period, in order to move to Gold status, you will need to earn 350 points over the next 12-month period (i.e., points do not carry forward from one 12-month period to the next and, if Silver or Gold status is not achieved, “qualifying” points are reset to zero on each anniversary date of when you signed up for the Passport Program or when your membership level is re-set to Bronze status as described below).

    Once you’ve reached Gold status, you have 12 months from the date you reach Gold status to earn 350 additional points in order to maintain that status level. If you do not earn 350 points during that 12-month period, your status level will be re-set to Bronze and you will no longer have access to exclusive benefits, including free shipping. But, don’t worry, you will be able to move up to Silver or Gold status if you earn 125-350 points within the following 12-month period or any subsequent 12-month period after that, as described above. Bronze status can never lose their status level.

  6. How do I earn points?

    In the Passport Program, you are rewarded for shopping. Bronze will earn one point per $1, Silver will earn 1.25 points per $1 and Gold will earn 1.5 points per $1 spent on TOMS.com and TOMSSurpriseSale.com. While this applies to almost all purchases on TOMS.com and TOMSSurpriseSale.com, please note that shipping, taxes and some sale merchandise are excluded from this promotion. Also, gift cards are also a special situation; buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.

    There are other ways to earn points, including through social media activities and promotions (Social Media Qualified Activities). Just make sure you are logged in and your TOMS® Passport Rewards account is connected to your social accounts so you can get credit.

    A full list of non-purchase Social Media Qualified Activity – and the number of points you will earn for each – will be featured on the TOMS® Passport Dashboard. There may be limitations placed on how often and/or how many total points you can earn by completing any Qualified Activity, and any such limitations will be stated on the TOMS® Passport Dashboard.

    While we’re happy to have you share our content, we also know no one enjoys spam. Make sure you’re not violating any of the terms and conditions of any social media platform. In the event TOMS® determines, in its sole discretion, that you are abusing these Social Media Qualified Activities, your account may be terminated and any points earned will be forfeited.

  7. How can I connect or (disconnect) my TOMS® Passport Rewards account to my social media accounts?

    Head over to your TOMS® Passport Dashboard and connect to all available social media accounts for points!

    If for some reason you want to disconnect your social media accounts, simply click the "Disconnect" link within your TOMS® Passport Dashboard.

    Please note that if you disconnect your social media account(s) from the Passport Program in the same month you connected them, the points you received for connecting your social media accounts will be deducted from your TOMS® Passport Rewards account. You can only connect and disconnect your social media account(s) from the Passport Program one (1) time per calendar month.

  8. I've already connected my social media accounts. How do I start earning points?

    Now that you've successfully synced your social media accounts and your TOMS® Passport Rewards account, you can start earning points for following us, sharing our posts and more. A full list of Social Media Qualified Activities is available on your TOMS® Passport Dashboard.

  9. Twitter: How do I get points for Twitter activities?

    Connect your Twitter account in the Social Media Qualified Activities. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Passport Program. We do not award points for @mentions, but feel free to say hi anyway!

    There are limits to how often and/or how many total points you can earn by tweeting/retweeting, so please check your TOMS® Passport Dashboard for all the details.

  10. Facebook: How come I can't get points for Liking TOMS®?

    Unfortunately we do not offer points for "liking" TOMS® on Facebook at this time.

  11. Can I earn points for all TOMS® Passport Rewards activities on my mobile or tablet browser?

    Yes, you can earn points on a mobile device but you will need to disable private browsing. Check your browser settings on your mobile device to ensure it will accept cookies.

  12. Do I have to be logged in to TOMS® Passport Rewards to receive points for my online purchases?

    Yes.

  13. I bought a bunch of cool items on TOMS.com before signing up for the Passport Program! Can I get points for past purchases?

    No, points are only issued for purchases once a member is enrolled in the Passport Program.

  14. Are points awarded based on the original price or discounted price?

    Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees.

    Gift cards also have their own set of rules. Buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.

  15. Do I get points for TOMS® in-store purchases or purchases at TOMS® retail partners?

    Sorry, at this time, the TOMS® Passport Rewards Program is not awarding points for TOMS® in-store purchases or purchases made at TOMS® retail partners. Please check back for updates!

  16. How come my number of points and TOMS® Passport Rewards member level haven't updated on the account drop down?

    Please allow up to 24 hours for the account drop down to update.

  17. When I make a purchase, why do I see “Pending Points” on my dashboard?

    When you make a purchase, your order will appear on your dashboard showing “Pending Points.” This means you have not been awarded your points yet. You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted.

  18. What are my points to redeem?

    Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem.

    To review your available points to redeem, check out your TOMS® Passport Dashboard.

  19. Can I lose my points?

    Your points to redeem can expire.

    You may also lose points to redeem for returning item(s) that you received points for. If you choose to refund the original payment method, the points will be lost.

    To keep your points to redeem from expiring, you must make another purchase on TOMS.com or TOMS®SurpriseSale.com within (12) months of your last purchase.

    TOMS® will send you notifications to remind you when your points are set to expire, but it is your responsibility to monitor your TOMS® Passport Rewards account and points status.

    We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase.

  20. What rewards can I get from the Passport Program?

    Rewards are constantly changing, so please check your TOMS® Passport Dashboard for the latest! Examples include TOMS® shoes, sunglasses, Giving rewards, discount codes for TOMS.com and exciting TOMS® Sweepstakes.

    Note that some of the rewards, prizes and sweepstakes will be subject to restrictions, so make sure to read the fine print.

  21. How do I redeem my points for a reward?

    Once you have enough points to redeem for a reward, visit your TOMS® Passport Dashboard, click the reward you would like to redeem, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete.

    Choose wisely! If you redeem your points for a reward, your transaction cannot be reversed or refunded. Reward redemptions are final.

    Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has sold out, it may no longer be available. Additional terms and conditions may apply to rewards. We will make sure to list them out on the TOMS® Passport Dashboard. Reward items will be provided "as is" with no warranty or guarantee, either express or implied, by TOMS®. All reward item details are at the sole discretion of TOMS®.

    You cannot transfer, substitute or redeem rewards for cash. TOMS® reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on Passport Program website as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. When the value of the reward items for which you have redeemed points reaches USD $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. TOMS® recommends that you keep all account statements sent to you when you redeem points for reward items for your record keeping purposes.

    Reward items will be sent to the mailing address provided at checkout or the email address provided in your TOMS® Passport Rewards account, as applicable. Please note that you may be charged shipping and handling fees as noted on TOMS.com or the Passport Program website (during checkout) for any reward items mailed to you, unless a shipping promotion applies (if any). You are responsible for updating your registration information. No reward items will be shipped to destinations outside the United States. Rewards that can be delivered electronically will be delivered in approximately 48 hours from the date the redemption is fully processed. The Rewards Released Parties (as defined below) shall not be liable for any damages, losses or delays in connection with any shipments.

    Reward coupon codes will be reflected in your TOMS® Passport Rewards account on the Passport Program website and also issued via email to the email address in your TOMS® Passport Rewards account. If a reward coupon code expires, the expiration date will be clearly disclosed and reward coupon code must be used by such expiration date or it will be void. Please follow the instructions provided along with the reward coupon code for your specific redemption instructions. Reward coupon codes will generally automatically be issued within 24 hours after your rewards redemption. Multiple reward coupon codes cannot be combined in a single order. Reward coupon codes are not redeemable towards purchases of gift cards (electronic or physical). The reward coupon code will be applied to the qualifying purchase subtotal, after all discounts have been applied but before applicable taxes, shipping and handling charges.

    Reward coupon codes may only be redeemed by the Passport Program member to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes cannot be applied to previous purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on TOMS.com (if any).

    If you choose to redeem your points to help TOMS® support one of its various charitable partners or causes being supported, your redemption will not be tax deductible to you. Decisions with respect to how points will be used to support such partners or causes will be determined by TOMS® in its sole and absolute discretion.

    Gift Cards and discounts given as rewards are subject to terms and conditions specified thereon and in our Terms of Sale, including, but not limited to, any expiration dates. Experiential rewards are subject to additional terms to be provided by TOMS®.

    Rewards such as coupon codes for products or discounts need to be redeemed through TOMS.com using the rewards coupon code that was emailed to you and is also available in your TOMS® Passport Dashboard. For all other rewards, further instructions will be provided once the reward is redeemed. In the event we need to provide you with further instructions, you will receive a separate email from TOMS®.

  22. If I select to redeem points to help TOMS® support a charitable reward, is the value of those points tax deductible to me?

    No, the value is not tax deductible to you.

  23. How many rewards can I redeem at once?

    You may redeem rewards one at a time, and they cannot be combined with any other offers, discounts or promotions, except for any shipping promotions available on TOMS.com (if any).

  24. Do any rewards I've redeemed have expiration dates?

    Yes, some rewards may expire. Be sure to check the details when selecting your reward for all additional info.

  25. Can I redeem a TOMS® Passport Rewards coupon code that is already discounted or subject to another promotion or offer?

    No, you may not combine a TOMS® Passport Rewards coupon code with any other promotion, offer or discount, except for any shipping promotions available on TOMS.com (if any). In other words, reward coupon codes can only be redeemed on full-price items.

  26. Will I pay for shipping when I redeem my TOMS® Passport Rewards coupon code on TOMS.com?

    Your coupon code doesn’t affect whether or not you pay for shipping. If you have Gold status, or if there’s a site-wide promotion on shipping, you will still get free shipping regardless of coupon code. Otherwise, yes, you are responsible for paying for shipping.

  27. Can I transfer my points or rewards to another member?

    No, you cannot transfer or sell points or redeemed rewards to anyone else. Anyone suspected of this will forfeit acquired points and risk possible suspension or termination of your rewards and/or TOMS® Passport Rewards account.

  28. Why should I join the TOMS® marketing email list?

    Program participants will be sent emails about up-coming sales and promotions but only if you’re opted in for TOMS® Marketing emails. Otherwise, you probably won’t hear about these sales, and you’re not going to want to miss out on these.

    There is an email sign-up at the bottom of every page on TOMS.com.

  29. How do I unsubscribe from TOMS® emails?

    To unsubscribe from TOMS® emails, click the "unsubscribe" link at the top or bottom of any TOMS.com email or reply to the email with "UNSUBSCRIBE" in the subject line.

  30. Why didn’t I get points for subscribing to TOMS® marketing emails?

    We don’t award points anymore for opting in for emails, only for clicking.

  31. I don't want to be a part of the TOMS® Passport Rewards Program any longer – how can I cancel my membership?

    We're sorry to see you leave, but if you no longer want to be a part of the TOMS® Passport Rewards Program, please call or chat our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST, and they can assist you.

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